Attention Enterprise Engineer 3.x for Documentum users........
Attached are some sample configuration files for general documents and drawings, for use with DocLoader 5.2 SP2 and Enterprise Engineer 3.5. They will help you to create your own configuration sheets to use DocLoader to bulk load content into Enterprise Engineer 3.5. These are only for use with Enterprise Engineer 3.5 and Documentum repositories.
Please note that the history repeating attribute is no longer used with EE3.x. When a document is imported into Enterprise Engineer 3.x, an audit record is created (of type mcl_audit)”
DocLoader Configuration files for EE35
McLaren Product Support Online Support System
McLaren Product Support has been working hard to update and improve our online support system. Many new and exciting features will be implemented which will enable you to efficiently manage your support calls. Here is a list of some of the new or improved features you can expect:
- Log support calls directly online.
- Easily monitor the progress, status and history of all support calls logged by your organizations site.
- Update your existing support call(s). While viewing the history of an open support call, a call note can be added, providing us an update or response to a support inquiry.
- Search and view Knowledge Articles stored in the Support Knowledge Center. These Knowledge Articles will hopefully provide an immediate answer to your support inquiry, potentially eliminating the need to raise a support call.
- View important McLaren Product Support Bulletins, which provide important information regarding specific Applications.
- Check the current status of a CR (Change Request) or TR (Trouble Report) associated with your support call.
- Create and save common system configurations. This will enable you to re-use your stored configurations, making it easier to provide these details upon raising a new support call. This will also eliminate the need for Support to request these important details, potentially delaying the resolution.
- Access product downloads using the "Product & Patch Downloads" link in the left margin, which provides all your supported products in one central location.
- Generate reports on all your support calls logged with McLaren Product Support.
- Access support documentation including the McLaren Product Support User Guide and Support Matrix.
- If you don't already have a login, please complete this form.
Once your request is received and processed we will send you your login details and the link to the McLaren Online Support System. When you login to Support Center you will be presented with detailed instructions on how to log a call and how to search the knowledge articles database.
If you have any problems with the McLaren Product Support Online Support System, please email us at
support@mclarensoftware.com and provide a description of the problem.
If you have any questions regarding the McLaren Product Support Online Support System, please email me at
tim.wikander@mclarensoftware.com. I am happy to take your suggestions on ways to improve this site and its functionality.
McLaren Product Support
Is designed to help IT professionals, developers, partners and users realize maximum value and return on their investment from our products. We provide coverage for 16 hours a day, 5 days a week from our dedicated support centers in the McLaren Headquarters in Glasgow, UK and from Houston, Texas, USA.
McLaren have invested heavily in recruitment, staff training, a customer web accessible call tracking system and dedicated test hardware to ensure the fastest and most detailed response possible to each support request. Support provides crucial input to the product development process as part of our ISO 9001 accredited quality system feeding back valuable information and requests into product development. Our speed of response and quality of assistance is of primary importance to our support team. Nothing less than exceeding our customer’s expectations will suffice.
As part of our continuous improvement program, we have created the following documents to help our customers and partners gain maximum benefit from our support services:
McLaren Product Support User Guide.pdf
It’s clear that our customers and partners need a definitive statement on the how, who, where and when they can get technical support on McLaren products. This User Guide tells customers how, who, where and when they can get technical support on McLaren products. As we develop our support mechanisms, this Guide will be revised to reflect the latest McLaren Product Support services and procedures.
McLaren Product Support Matrix.pdf
This document provides a definitive statement on which McLaren applications work with which third party products and which versions are no longer supported. Whenever a new product or version is launched, or a patch released, this document will be updated to reflect our currently supported portfolio.
Hardware Requirements Matrix.pdf
This document outlines the minimum system requirements for each McLaren product.
The above documents are controlled by the McLaren quality system to ensure their accuracy.
If you have any questions, comments or suggestions regarding our support mechanisms, please contact support@mclarensoftware.com
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